Refund policy

Our Return & Refund Policy

We carefully inspect every CHYDEE order before shipment. If your product arrives damaged, defective, or in the incorrect color, we’ll make it right.

30-Day Product Issue Policy

You have 30 days from the date your order is delivered to report an eligible product issue.

A replacement or refund may be provided if:

  • The item arrived damaged
  • The item is defective
  • You received the incorrect color

Please inspect your order after delivery and contact us as soon as possible if there is a problem.

Not Eligible for Return or Refund

Returns or refunds are not accepted for:

  • Change of mind
  • Personal preference
  • Fit-related concerns when the correct product was received
  • Selecting a product without reviewing the provided size and fit guidance
  • Items damaged through misuse, improper handling, or unauthorized modification
  • Requests submitted more than 30 days after delivery

We provide product dimensions and size/fit guidance before purchase so customers can review whether the mask is suitable for them before ordering.

How to Report an Issue

Email us at support@chydeeco.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos or video showing the damage, defect, or incorrect color received

Our team will review your request and respond within 1–3 business days.

Please do not return any item without receiving instructions from us first.

Replacements

If your item is confirmed to be damaged, defective, or the incorrect color, we may send a replacement at no additional cost.

Depending on the situation, we may not require the original item to be returned.

Refunds

If a refund is approved, it will be issued to your original payment method.

Refunds are generally processed within 3–5 business days after approval or, when a return is required, after the returned item is received and inspected.

Your bank or payment provider may require additional time for the refund to appear in your account.

Return Shipping

For approved claims involving a damaged, defective, or incorrect-color item, CHYDEE will cover the required return shipping cost.

Do not ship the product back until our support team provides return instructions.

Fit & Size Guidance

Please review the product’s size and fit information before placing your order.

Personal comfort can vary between individuals. Receiving the correct product in the correct color without a verified defect does not qualify for a return or refund based solely on preference.

Contact Us

For return, replacement, or refund assistance:

Email: support@chydeeco.com

Please include your order number and supporting photos or video so we can review your request quickly.

Note: Nothing in this policy limits any rights available to you under applicable consumer-protection laws.